Miguel Ángel Nieto

Hello There!

Welcome and thanks for visiting! Let's introduce myself.

I've got more than 15 years of experience in different IT positions. I've been System Administrator, Technical Account Manager, DBA, Consultant, Support Manager, Support Engineer and Technical Trainer providing services for very different kind of customers. For example banks, governments, startups, social networks, retailers, television channels, videogame companies and so on.

During these years I've had the opportunity to work in many projects of different sizes, using a large range of services and technologies. But one day I decided to concentrate all my efforts in one single field: databases.

Thanks to that decision now I work, remotely from Barcelona, as Senior Technical Services Engineer in the Core Team of MongoDB, after 6 years working at Percona doing MySQL support. My plan worked! Databases are my main field nowadays.

Enough talking about work! What I do in my free time? When I get some vacation days I buy a flight ticket to some far away country to dive in the ocean. Following sharks, manta rays and whales around the world is my way to escape from the day to day routine. Electronic music festivals (I'm looking at you Tomorrowland), Trance music, Videogames, American TV Series and Sports are other ways I have to spend time. If I can mix them with beer, even better.

Have a nice day.

Birthdate : Dec/1982
Skype : miguelangelnieto.net
Email : correo@miguelangelnieto.net
Website : miguelangelnieto.net
Address : Barcelona, Spain

MySQL/MongoDB Database Administrator
GNU/Linux System Administrator
Performance Engineer
Penetration Tester

Employment

Senior Performance Engineer

MongoDB: Apr/2022 - Today

As part of the Product Performance team, we drive performance improvements for MongoDB products. As a result, customers get more predictable, scalable and efficient applications. We also ensure performance does not regress and we drive a performance culture in the company.
Senior Technical Services Engineer

MongoDB: Feb/2019 - Today

Senior member of the Database Core team. Replication, Sharding, Backups, Optimization and Security. Performance Analysis and Troubleshooting. Part of the Queries and Storage experts teams. Indexing, Schema design and general optimization strategies. Internal training, presentations and mentorship. Named TSE for key customer accounts.
Technical Services Engineer

MongoDB: Nov/2017 - Feb/2019

MongoDB's Technical Services department, Database Core team. Replication, sharding, backups, optimization and security.
Technical Team Lead

Percona: May/2017 - Oct/2017

Support team's front line, providing our customers with friendly, helpful and responsive service via chat, e-mail and phone troubleshooting and resolving customer issues of any complexity. Acting as an escalation point for complex issues, and a mentor for fellow team members. Lead and Prioritise the Support Teams's workload and provide technical leadership. Create and promote appropriate department and company procedures and policies.
Senior Technical Services Engineer

Percona: Oct/2015 - May/2017

Provided Support, Consulting and Remote DBA services. Worked with MySQL, MySQL Cluster (NDB), MariaDB, Amazon's Relational Database Service (RDS), MongoDB, Percona Server and Percona XtraDB Cluster (Galera Cluster). Wrote technical blog posts on: Database Performance Blog
Regional Support Manager, EMEA

Percona: Jun/2013 - Oct/2015

Managed workflow and processes. Improved quality assurance and procedures inside the department. Trained new junior engineers and interns with quality of service and technical knowledge improvement as main focus. Dealt with quality related problem during the handling of support issues, ensuring that deadlines, response time, quality and SLA requirements were always met.
Senior Support Engineer

Percona: Oct/2011 - Jun/2013

Investigated and fixed support issues on MySQL, MySQL Cluster (NDB), MariaDB, Drizzle, Amazon's Relational Database Service (RDS), Percona XtraBackup, Percona Toolkit, Percona Server y Percona XtraDB Cluster. Handled emergencies, normal issue's dispatch and 24x7 call/chat assistance. Mentored and trained new colleagues.
Technical Consultant - Technical Account Manager

Arsys: Jan/2011 - Sep/2011

Provided Second Level Support in a variety of technologies. Windows Server, GNU/Linux, HA, MySQL and SQL Server databases, Apache, IIS, Plesk, Cpanel (WHM), Exchange 2010, Postfix, VMWare, XenApp, etc. Technical Account Manager (TAM) for the key customers.
System Administrator

Irontec: May/2007 - Dec/2010

Specialised in SMTP, Web, virtualization, monitorization and security. Installed and administered different services for customers, providing load balancing and HA to the most critical ones. Supported the shared hosting service of Irontec. Provided training and consultancy about free software technologies.
System Operator

Kider: Dec/2003 - April/2007

Hardware maintenance, installation and configuration of software on Windows (Office and CAD Software) and Linux (e-mail, security and database services). Deployed intrusion detector solutions (Snort). Provided technical support (also remotely) to users and delegation's employees.