Welcome and thanks for visiting! Let's introduce myself.
I've got more than 15 years of experience in different IT positions. I've been System Administrator, Technical Account Manager, DBA, Consultant, Support Manager, Support Engineer and Technical Trainer providing services for very different kind of customers. For example banks, governments, startups, social networks, retailers, television channels, videogame companies and so on.
During these years I've had the opportunity to work in many projects of different sizes, using a large range of services and technologies. But one day I decided to concentrate all my efforts in one single field: databases.
Thanks to that decision now I work as Technical Services Engineer in the Core Team of MongoDB. My plan worked! Databases are my main field nowadays.
I live in Dublin (Ireland). I moved here pursuing new career opportunities and challenges after 6 years working remotely for Percona. Everybody warned me about the weather but it is not that bad!
Enough talking about work! What I do in my free time? When I get some vacation days I buy a flight ticket to some far away country to dive in the ocean. Following sharks, manta rays and whales around the world is my way to escape from the day to day routine. Electronic music festivals (I'm looking at you Tomorrowland), Trance music, Videogames, American TV Series and Sports are other ways I have to spend time. If I can mix them with beer, even better.
Have a nice day.
Birthdate : Dec/1982
Skype : miguelangelnieto.net
Email : email@example.com
Website : miguelangelnieto.net
Address : Dublin, Ireland
MongoDB's Technical Services department, Database Core team. Replication, sharding, backups, optimization and security.
Nov/2017 - Today
Support team's front line, providing our customers with friendly, helpful and responsive service via chat, e-mail and phone troubleshooting and resolving customer issues of any complexity. Acting as an escalation point for complex issues, and a mentor for fellow team members. Lead and Prioritise the Support Teams’s workload and provide technical leadership. Create and promote appropriate department and company procedures and policies.
Working with both MySQL and InnoDB, including:All aspects of configuration. Performance tuning, query optimization, & index tuning. Backup solutions such as XtraBackup, & mydumper. HA solutions such as MHA, Orchestrator, ProxySQL, MySQL Router and HA Proxy. Clustering with Galera (MariaDB Cluster and Percona XtraDB Cluster) and AWS RDS. Monitoring with Prometheus and Grafana.
May/2017 - Oct/2017
Provided Support, Consulting and Remote DBA services. Worked with MySQL, MySQL Cluster (NDB), MariaDB, Amazon's Relational Database Service (RDS), MongoDB, Percona Server and Percona XtraDB Cluster (Galera Cluster). Wrote technical blog posts on: Database Performance Blog
Oct/2015 - May/2017
Managed workflow and processes. Improved quality assurance and procedures inside the department. Trained new junior engineers and interns with quality of service and technical knowledge improvement as main focus. Dealt with quality related problem during the handling of support issues, ensuring that deadlines, response time, quality and SLA requirements were always met.
Jun/2013 - Oct/2015
Investigated and fixed support issues on MySQL, MySQL Cluster (NDB), MariaDB, Drizzle, Amazon's Relational Database Service (RDS), Percona XtraBackup, Percona Toolkit, Percona Server y Percona XtraDB Cluster. Handled emergencies, normal issue's dispatch and 24x7 call/chat assistance. Mentored and trained new colleagues.
Oct/2011 - Jun/2013
Provided Second Level Support in a variety of technologies. Windows Server, GNU/Linux, HA, MySQL and SQL Server databases, Apache, IIS, Plesk, Cpanel (WHM), Exchange 2010, Postfix, VMWare, XenApp, etc. Technical Account Manager (TAM) for the key customers.
Jan/2011 - Sep/2011
Specialised in SMTP, Web, virtualization, monitorization and security. Installed and administered different services for customers, providing load balancing and HA to the most critical ones. Supported the shared hosting service of Irontec. Provided training and consultancy about free software technologies.
May/2007 - Dec/2010
Hardware maintenance, installation and configuration of software on Windows (Office and CAD Software) and Linux (e-mail, security and database services). Deployed intrusion detector solutions (Snort). Provided technical support (also remotely) to users and delegation's employees.
Dec/2003 - April/2007
Administrator Certified Associate
Besides being a top-notch engineer, he also demonstrated exceptional management, communication and mentoring skills, earning the confidence and respect of customers and those reporting to him. He is always punctual, respectful and constructive. Whenever I assigned to a task or project to Miguel, I could be sure that he will deliver in time.
Peter Farkas - Director of Support
Miguel is a real expert in all MySQL-related technologies, from routine MySQL DBA tasks to troubleshooting complex performance, InnoDB, Percona XtraDB Cluster & Galera issues. He managed to study and master almost every new technology we had to support, up to TokuDB and MongoDB recently.
Valerii Kravchuk - Principal Support Engineer
Tiene una gran facilidad para gestionar distintas tareas al mismo tiempo y siempre consigue sacar adelante sus responsabilidades con buen resultado. Tiene una gran capacidad de trabajo, tanto individualmente como en grupo, y sus conocimientos son excelentes en los distintos servicios basados en UNIX, además de ser un experto en MySQL.
Rubén Gaitán - Technical Account Manager
Miguel Angel es una de las personas más profesionales y trabajadoras con las que he trabajado nunca. Durante los años que pasó en Irontec, su crecimiento fue espectacular y su capacidad de trabajo enorme. Una de esas personas que quieres tener siempre en tu equipo porque es garantía de éxito seguro. Gracias por los años compartidos.
Iker Sagasti - CEO