Who I Am

I'm Miguel Ángel Nieto

Hello There!

Welcome and thanks for visiting! Let's introduce myself.

I've got more than 15 years of experience in different IT positions. I've been System Administrator, Technical Account Manager, DBA, Consultant, Support Manager, Support Engineer and Technical Trainer providing services for very different kind of customers. For example banks, governments, startups, social networks, retailers, television channels, videogame companies and so on.

During these years I've had the opportunity to work in many projects of different sizes, using a large range of services and technologies. But one day I decided to concentrate all my efforts in one single field: databases.

Thanks to that decision now I work, remotely from Barcelona, as Senior Technical Services Engineer in the Core Team of MongoDB, after 6 years working at Percona doing MySQL support. My plan worked! Databases are my main field nowadays.

Enough talking about work! What I do in my free time? When I get some vacation days I buy a flight ticket to some far away country to dive in the ocean. Following sharks, manta rays and whales around the world is my way to escape from the day to day routine. Electronic music festivals (I'm looking at you Tomorrowland), Trance music, Videogames, American TV Series and Sports are other ways I have to spend time. If I can mix them with beer, even better.

Have a nice day.

Birthdate : Dec/1982
Skype : miguelangelnieto.net
Email : correo@miguelangelnieto.net
Website : miguelangelnieto.net
Address : Barcelona, Spain

  • Database Administrator
  • System Administrator
  • Machine Learning Engineer

Employment

  • MongoDB
    Senior Technical Services Engineer

    MongoDB: Feb/2019 - Today

    Senior member of the Database Core team. Replication, Sharding, Backups, Optimization and Security. Performance Analysis and Troubleshooting. Part of the Queries expert team. Indexing, Schema design and general optimization strategies. Internal training, presentations and mentorship. Named TSE for key customer accounts.

  • MongoDB
    Technical Services Engineer

    MongoDB: Nov/2017 - Feb/2019

    MongoDB's Technical Services department, Database Core team. Replication, sharding, backups, optimization and security.

  • Percona
    Technical Team Lead

    Percona: May/2017 - Oct/2017

    Support team's front line, providing our customers with friendly, helpful and responsive service via chat, e-mail and phone troubleshooting and resolving customer issues of any complexity. Acting as an escalation point for complex issues, and a mentor for fellow team members. Lead and Prioritise the Support Teams’s workload and provide technical leadership. Create and promote appropriate department and company procedures and policies.

  • Percona
    Senior Technical Services Engineer

    Percona: Oct/2015 - May/2017

    Provided Support, Consulting and Remote DBA services. Worked with MySQL, MySQL Cluster (NDB), MariaDB, Amazon's Relational Database Service (RDS), MongoDB, Percona Server and Percona XtraDB Cluster (Galera Cluster). Wrote technical blog posts on: Database Performance Blog

  • Percona
    Regional Support Manager, EMEA

    Percona: Jun/2013 - Oct/2015

    Managed workflow and processes. Improved quality assurance and procedures inside the department. Trained new junior engineers and interns with quality of service and technical knowledge improvement as main focus. Dealt with quality related problem during the handling of support issues, ensuring that deadlines, response time, quality and SLA requirements were always met.

  • Percona
    Senior Support Engineer

    Percona: Oct/2011 - Jun/2013

    Investigated and fixed support issues on MySQL, MySQL Cluster (NDB), MariaDB, Drizzle, Amazon's Relational Database Service (RDS), Percona XtraBackup, Percona Toolkit, Percona Server y Percona XtraDB Cluster. Handled emergencies, normal issue's dispatch and 24x7 call/chat assistance. Mentored and trained new colleagues.

  • Arsys
    Technical Consultant - Technical Account Manager

    Arsys: Jan/2011 - Sep/2011

    Provided Second Level Support in a variety of technologies. Windows Server, GNU/Linux, HA, MySQL and SQL Server databases, Apache, IIS, Plesk, Cpanel (WHM), Exchange 2010, Postfix, VMWare, XenApp, etc. Technical Account Manager (TAM) for the key customers.

  • Irontec
    System Administrator

    Irontec: May/2007 - Dec/2010

    Specialised in SMTP, Web, virtualization, monitorization and security. Installed and administered different services for customers, providing load balancing and HA to the most critical ones. Supported the shared hosting service of Irontec. Provided training and consultancy about free software technologies.

  • Kider
    System Operator

    Kider: Dec/2003 - April/2007

    Hardware maintenance, installation and configuration of software on Windows (Office and CAD Software) and Linux (e-mail, security and database services). Deployed intrusion detector solutions (Snort). Provided technical support (also remotely) to users and delegation's employees.

Certifications

  • AWS
    AWS Solutions Architect Professional

    Amazon Web Services: 2018

  • AWS
    AWS Solutions Architect Associate

    Amazon Web Services: 2018

  • Tableau
    Tableau Desktop Qualified Associate

    Tableau: 2018

  • Udacity
    Artificial Intelligence

    Udacity: 2018

  • Udacity
    Deep Learning Foundations

    Udacity: 2017

  • Udacity
    Machine Learning Engineer

    Udacity: 2017

  • Udacity
    Data Analyst

    Udacity: 2016

  • MongoDB
    MongoDB DBA

    MongoDB: 2015

  • MySQL
    MySQL 5.6 DBA

    MySQL: 2015

  • Citrix
    Citrix XenApp 6

    Citrix: 2011

  • MySQL
    MySQL 5.0 Dev

    MySQL: 2011

  • MySQL
    MySQL Cluster 5.1

    MySQL: 2010

  • Oracle
    Oracle 11g Administrator Associate

    Oracle: 2010

  • MySQL
    MySQL 5.0 DBA

    MySQL: 2009

  • Cisco
    Cisco

    Citrix: 2009

  • LPI
    GNU/Linux

    LPIC: 2009

Curriculum Vitae

Testimonials